.woocommerce-product-gallery{ opacity: 1 !important; } Refund Policy

Refund Policy

Our refund policy for our WordPress plugin is designed to ensure customer satisfaction and provide transparency regarding the process of requesting and obtaining refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Refund:

Refunds will be considered within a specified timeframe from the date of purchase, typically within 14 days. To be eligible for a refund, you must fulfill the following criteria:

  • You must provide a valid reason for requesting a refund.
  • You must have attempted to resolve any issues with our support team.
  • Your request must fall within the specified refund window.

2. Non-Eligibility for Refund:

Certain situations may result in the denial of a refund request, including:

  • The refund request is made after the specified refund period.
  • The plugin has been altered, modified, or tampered with by the user.
  • The issue arises from conflicts with third-party plugins or themes that are beyond our control.
  • The plugin was purchased under a special promotional deal where refunds are explicitly excluded.
  • The plugin was bought via an external marketplace (e.g., Envato) – in such cases, their refund policies apply.

3. Refund Process:

To initiate a refund request, please contact our customer support team via the designated channels provided on our website. You will need to provide details about your purchase, the issues you are facing, and any troubleshooting steps you have taken. Our support team will assess your request and provide further instructions.

4. Refund Approval and Amount:

If your refund request is approved, you may receive a partial or full refund depending on the circumstances. The amount refunded could exclude processing fees or taxes, depending on your local regulations and the payment method used.

5. Refund Timeframe:

Once your refund is approved, it may take several business days for the refund amount to reflect in your account. The exact timeframe can vary depending on your payment method and financial institution.

6. Cancellation of License:

If a refund is issued, your license for the plugin will be canceled, and you will no longer have access to updates and support.

7. Policy Changes:

This refund policy is subject to change without prior notice. Any changes will be communicated on our website.

We value our customers’ satisfaction and strive to provide high-quality products. If you have any questions about our refund policy or need assistance, please don’t hesitate to contact our support team.

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